Scopestry Order & Refund Policy

Order cancellation

All orders can be cancelled until they are shipped . If your order has been paid and you need to change or cancel it , you must contact us within 12 hours . Once the packaging and shipping process has started , it can no longer be cancelled .

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping . Just let us know and we will provide a return address and a replacement or refund as preferred .

If you are unsatisfied with your order – please contact our support and we will do our best to help you out !

Customers will be responsible for paying return shipping costs .

We do not issue the refund if :

• your order does not arrive due to factors within your control ( e.g. providing the wrong shipping address )

* You can submit refund requests within 15 days after the guaranteed period for delivery ( 45 days ) has expired . You can do it by sending a message on Contact Us page .