F.A.Qs

Frequently Asked Questions ( FAQs )

We understand that you may have some questions about our products and services . Below are answers to some of the most common questions our customers ask . If you don’t find the answer you’re looking for , feel free to reach out to our 24/7 customer support team .

1. What products do you offer ?

We offer a wide range of trendy , high-quality products , including sport goods and camping items . Our products are carefully curated to meet the latest trends and quality standards .

2. Do you ship worldwide ?

Yes , we offer worldwide shipping to most countries . Some restrictions may apply due to customs regulations , so please check our Shipping Information page for details .

3. How long does shipping take ?

We offer fast shipping options , and delivery times vary depending on your location . On average , it takes between 7-14 business days for most international orders .

4. How can I track my order ?

Once your order is shipped , we will provide you with a tracking number via email . You can use this number to track your order on our Order Tracking page .

5. What payment methods do you accept ?

We accept various payment methods , including major credit cards , PayPal , and other popular payment gateways . All transactions are secured and encrypted for your protection .

6. Do you offer a money-back guarantee ?

Yes , we offer a 30-day money-back guarantee on all purchases . If you're not satisfied with your order , please refer to our Return Policy for more details on returns and refunds .

7. How do I return or exchange an item ?

To return or exchange an item , please contact our customer support team with your order number and reason for the return . We will guide you through the process and provide you with a return address .

8. What should I do if I receive a damaged or incorrect item ?

If you receive a damaged or incorrect item , please contact us immediately . We will resolve the issue by offering a replacement or a refund as per our Return Policy

9. Can I change or cancel my order ?

You can change or cancel your order within 12 hours of placing it . Please contact our customer support team as soon as possible to make any changes .

10. Are your products high quality ?

Yes , quality is our top priority . We work closely with reputable suppliers and conduct rigorous quality checks to ensure our products meet high standards .

11. Do you offer any discounts or promotions ?

Yes , we frequently offer discounts and promotions . Subscribe to our newsletter and follow us on social media for updates on the latest deals .

12. How can I contact customer support ?

Our customer support team is available 24/7 . You can contact us via email at support@scopestry.com or through our Contact Us page .

13. Is my payment information secure ?

Yes , we use secure encryption technologies to protect your payment information . Your data is handled with the utmost care to ensure a safe shopping experience .

14. Do you offer gift wrapping or gift cards ?

We offer gift wrapping services upon request . You can also purchase digital gift cards for friends and family , which can be used at checkout .

15. What if I have a question that’s not listed here ?

If you have a question that is not covered in these FAQs , please reach out to our customer support team . We are here to assist you 24/7 .

Thank you for choosing us . Happy shopping !